Ocean Wave Logistics LLC (“Ocean Wave,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit ocean-wavelogistics.com or communicate with us, including by SMS text message. By using our website or services, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following information that you voluntarily provide to us:
- Contact details such as your name, phone number, and email address.
- Business or freight details you share when requesting a quote or service.
- Messages and correspondence you send to us, including SMS and email.
We also automatically collect limited technical data (such as IP address and browser type) through standard web server logs to keep the site secure and functioning.
2. How We Use Your Information
- To respond to your inquiries and provide quotes and services.
- To send you dispatch updates, load information, and account notifications.
- To send SMS text messages you have expressly opted in to receive.
- To operate, maintain, and improve our website and services.
- To comply with legal and regulatory obligations.
3. SMS / Text Messaging
When you opt in to receive SMS messages from Ocean Wave Logistics LLC — for example, by checking the SMS consent box on our contact form or by providing your mobile number and agreeing to receive texts — you agree to receive recurring informational and account-related text messages at the number provided. Message frequency varies. Message and data rates may apply.
You can opt out at any time by replying STOP to any message. After you send STOP, we will send a single confirmation message and will not send further texts unless you opt in again. For help, reply HELP or contact us at info@ocean-wavelogistics.com or +1 (380) 383-7648.
Mobile information sharing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information may only be shared with subcontractors in support services, such as customer service, and is strictly limited to the purpose of delivering the messaging service.
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:
- With trusted service providers who help us operate our business (e.g., messaging platform providers), bound by confidentiality obligations and solely to perform services on our behalf.
- When required by law, subpoena, or other legal process, or to protect our legal rights.
As stated above, SMS opt-in consent and phone numbers collected for text messaging are never shared with third parties for their own marketing purposes.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information only for as long as necessary to fulfill the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights
You may request access to, correction of, or deletion of your personal information, and you may withdraw SMS consent at any time by replying STOP. To make a request, contact us using the details below.
8. Children's Privacy
Our website and services are not directed to individuals under 18, and we do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date.
10. Contact Us
Ocean Wave Logistics LLC
8180 Brecksville Rd, Suite 208, Brecksville, OH 44141-1374, USA
Phone: +1 (380) 383-7648
Email: info@ocean-wavelogistics.com